Privacy Policy

Scaling Systems ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform at scalingsystems.ca, in compliance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Information We Collect

Account Information: When you register, we collect your name, email address, company name, and phone number.

Billing Information: Payment details are processed and stored securely by Stripe. We do not store your full credit card number.

Usage Data: We collect information about how you use the Service, including pages visited, features used, and service consumption metrics.

Communications: If you contact us, we retain correspondence records including your email address and message content.

2. How We Use Your Information

We use your information to: (a) provide, maintain, and improve the Service; (b) process transactions and send billing notifications; (c) respond to your inquiries and provide customer support; (d) send service-related communications; (e) monitor usage for security and fraud prevention; and (f) comply with legal obligations.

3. Information Sharing

We do not sell your personal information. We may share information with: (a) service providers who assist in operating our platform (Stripe for payments, SendGrid for email delivery); (b) law enforcement when required by law; and (c) in connection with a merger, acquisition, or sale of assets, with notice to affected users.

4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. After account deletion, we may retain certain information as required by law or for legitimate business purposes for up to 7 years.

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including encryption in transit (TLS/SSL), secure password hashing, and access controls. However, no method of electronic transmission or storage is 100% secure.

6. Your Rights Under PIPEDA

You have the right to: (a) access your personal information held by us; (b) request correction of inaccurate information; (c) withdraw consent for certain uses of your information; and (d) file a complaint with the Office of the Privacy Commissioner of Canada. To exercise these rights, contact us at privacy@scalingsystems.ca.

7. Cookies

We use cookies and similar technologies to maintain your session and preferences. For more details, see our Cookie Policy.

8. Third-Party Services

Our Service integrates with third-party providers including Stripe (payments), SendGrid (email), Google (authentication), and Cloudflare (security). Each provider has its own privacy policy governing your data.

9. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. We encourage you to review this page regularly.

10. Contact

For privacy-related inquiries, contact our Privacy Officer at privacy@scalingsystems.ca or write to us at Scaling Systems, Guelph, Ontario, Canada.